*Platform · Agent Factory* # Build agents for tasks — and agents for roles. > Agent Factory is the governed environment for creating, running, supervising and improving AI agents across the company. ## What changes Automate recurring work without losing ownership, policy controls or the moment when a person needs to step in. ## Put repeatable processes on autopilot. Workflow Agents execute a specific business process with known steps, tools, schedules, checks and approvals. - **Trigger or schedule** — Run when a document arrives, a CRM record changes, a deadline approaches or a schedule fires. - **Follow a defined process** — Use approved skills and systems in a traceable sequence. - **Pause for judgement** — Request approval when policy, confidence or business impact requires a person. - **Monitor every run** — Track progress, cost, errors, evidence and the exact point of escalation. [Put repeatable processes on autopilot.](/platform/agent-factory/workflow-agents.md) ## Give AI a role, not just a task. Role Agents own an area of responsibility. They have objectives, policies, skills, channels and clear boundaries for independent action. - **Defined responsibility** — Assign outcomes, routine duties and the information the role should watch. - **Skills and systems** — Connect the role to the approved tools, knowledge and automations it needs. - **Policies and escalation** — Define what it may decide, what needs approval and who owns each exception. - **Continuous improvement** — Add skills and refine behaviour through feedback without rebuilding the role. [Give AI a role, not just a task.](/platform/agent-factory/role-agents.md) ## Map the first agent workflow.